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Oracle Utilities Customer Care and Billing Release 2.4.0
3.4.4.3b Expire Non-Billed Budget
Brief Description
Actors/Roles
Business Process Diagrams
Expire Non-Billed Budget Detailed Process Model Description
1.2 Review Customer/Account to Stop Non-Billed Budget
1.3 Initiate Break (Places Non-Billed Budget SA in Pending Stop)
1.4 Transition Non-Billed Budget to Pending Stop Status
1.5 Stop Non-Billed Budget
1.6 Distribute any Credit on NB Budget to Covered SAs
1.7 Distribute Any Credit Remaining to Overpayment SA
1.8 Allow for Review of Account for Collection
1.9 Create Customer Contact
2.0 Flag NBB SA to Indicate Canceled (Manually Stopped)
2.1 Synch Current Balance and Payoff Balance of Covered SAs for Monitored NBB
2.2 Remove Covered SAs Scheduled Payments from Non-Billed Budget
2.3 Synch Current Balance and Payoff Balance of Non-Billed Budget
2.4 Evaluate Account with Non-Billed Budget SA
2.5 Flag Non-Billed Budget SA to Indicate Broken
2.6 Evaluate Non-Billed Budget Expire Date
2.7 Create Letter for Non-Billed Budget Expire
2.8 Manage Customer Contacts
Installation Options - Control Central Alert Algorithms
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